Refund policy

Last updated: 15 June 2026

We want every Home Theory purchase to feel considered and dependable. This policy explains how returns, refunds and remedies are handled.

Change-of-mind returns

You may request a change-of-mind return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition and packaging, and include all accessories, manuals and proof of purchase.

To request a return, email info@hometheoryco.com.au with your order number, the item you wish to return and the reason for the request. Please wait for return approval and return instructions before sending an item. Returns sent without approval may be delayed or refused.

Customers are responsible for the cost and risk of change-of-mind return shipping. Original delivery charges are not refundable for change-of-mind returns. We recommend using tracked shipping.

Faulty, damaged or incorrect items

Please contact us promptly if an item arrives damaged, is incorrect or develops a fault. Include your order number and clear photographs or video where helpful so we can assess the issue.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you are entitled to choose a refund or replacement. For a minor problem, we may provide a repair or another appropriate remedy within a reasonable time. This policy does not limit any rights or remedies available under the Australian Consumer Law.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, Home Theory will cover or reimburse reasonable return shipping costs. Large, heavy or difficult-to-return faulty products will be handled in accordance with the Australian Consumer Law.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, unless otherwise agreed, generally within 5–10 business days. Your bank or payment provider may require additional processing time.

Exclusions

A change-of-mind return may be declined where an item has been used, damaged after delivery, altered, assembled incorrectly, or is missing packaging, accessories or components. These exclusions do not apply where the Australian Consumer Law provides a remedy.

Contact

For return or refund enquiries, email info@hometheoryco.com.au.